MY FETE TICKETS

Refund Policy

Effective Date: July 2, 2026

1. Tickets Are Digital and Final Upon Delivery

All tickets are digital. Once a ticket is issued to you, it is considered delivered. Refunds are not automatic — every request is reviewed individually and approved only at the discretion of My Fete Tickets management.

2. Fees Are Non-Refundable

Service fees, processing fees, and platform fees are non-refundable, even if a ticket refund is approved. The only exception is if refunding a fee is required by law.

3. When a Refund May Be Considered

We may approve a refund in these situations:

•      A duplicate charge on the same order.

•      A payment processing error (you were charged incorrectly).

•      An event is officially canceled or postponed — subject to the event organizer's own refund terms (see Section 4).

•      The event is delayed more than three (3) hours past its scheduled start time, and the organizer fails to send a delay notification by email or text.

•      The event is canceled or shut down by law enforcement within three (3) hours of its scheduled start time.

Refunds are not offered for buyer mistakes (wrong date, wrong ticket type, wrong quantity), change of mind, or simply not attending.

4. Canceled, Postponed, or Delayed Events

My Fete Tickets is a ticketing platform. We sell tickets on behalf of independent event organizers, but we do not run their events. If an event is canceled, postponed, or delayed, refund eligibility is set by that event's organizer — not by My Fete Tickets — and is evaluated against the criteria in Section 3. We will pass along the organizer's decision and help facilitate the process, but My Fete Tickets does not guarantee a refund on the organizer's behalf and is not responsible for funds the organizer does not return.

5. How Refund Requests Are Reviewed

Every refund request is first reviewed by the event's organizer against the criteria in Section 3. The organizer may decline a request if those criteria are not met.

If the request is denied, you have seven (7) business days from the denial to file a Refund Dispute. Disputes are reviewed and resolved by My Fete Tickets management, not the organizer. If approved, your refund goes back to your original payment method within seven (7) business days, though your bank or card provider may take longer to post it.

6. Please Contact Us Before Filing a Chargeback

If something's wrong with your order, reach out to us first. Filing a chargeback with your bank before giving us a chance to resolve it may result in your ticket being canceled and could affect your ability to purchase from us in the future. If we believe a chargeback is unwarranted, we will contest it with proof of purchase and delivery.

7. Fraud and Misuse

We will not issue a refund for tickets involved in fraud, purchased in violation of our terms, resold outside approved channels, or already used to enter an event.

8. Decisions Are Final

Refund decisions made by the event organizer, and dispute decisions made by My Fete Tickets management, are final.

9. Governing Law

This policy is governed by the laws of the State of Georgia. Nothing here limits any right you have under Georgia or federal consumer protection law that cannot be waived by agreement — if this policy ever conflicts with the law, the law wins. If any part of this policy is found unenforceable, the rest of it still stands.

10. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that order.

Questions? Contact My Fete Tickets support before requesting a refund or filing a dispute.